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Thank you for your interest in employment opportunities at Total Warranty Services (TWS).

TWS works with and services over 1200 franchised and independent automotive dealerships. We market and sell F&I products while providing the highest level of customer service to dealerships and customers.

TWS offers so much more than just a job. We offer careers and take immense pride in our promote-from-within culture. We are professional, customer-centered, solution-driven, and accountable and we are always looking for talented, driven people to join our team.

TWS is an equal opportunity employer and a drug free workplace.

Job Title: Claims Adjuster
Location: Remote

 

Reports To: TWS Claims Manager

Summary:

The Claims Adjuster is responsible for adjudication of mechanical repair claims, tire claims, and pre-paid maintenance claims. The Claims Adjuster reports to the Claims Manager and functions as a customer service representative by explaining contract coverage and claim decisions to contract holders. To perform this job successfully, an individual must be a proactive team player with a focus on excellent customer service and customer satisfaction. The position requires the claims adjusters to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented. The requirements below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works remotely.

Essential Duties and responsibilities:

      • Validates repair coverage
      • Adjudicate automotive repair claims by phone
      • Questions and investigates discrepancies on repairs and related costs
      • Resolve inquiries from contract holders related to claim status or decision
      • Assign independent inspectors to investigate questionable claims
      • Verify repair costs using the Alldata and On Demand software tools
      • Review and analyze inspection reports to identify issues to make
        recommendations for fair and accurate resolution
      • Ability to effectively collaborate and communicate well with contract holders,
        vendors, teammates, and all employees throughout the organization
      • Must be highly organized, detail oriented and always maintain confidentiality
      • Consistent follow-through and ability and flexibility to multi-task and effectively
        balance priorities and meet tight deadlines
      • Ability to effectively present information and respond to questions from
        contract holders, directors, managers, and external vendors
      • Exceptional customer service and people skills
      • Superior problem-solving ability and ability to work with minimal supervision
        while exercising sound and independent judgment
      • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
      • Special projects as assigned by immediate supervisor
      • Travel is not required for this role

QUALIFICATIONS:

      • High school diploma or GED required
      • ASE or manufacturers certifications preferred
      • Prefer 2 years of experience working in the automotive repair industry required
      • Must have working knowledge working on a computer system and type at least 25-30 wpm
      • Experience with database systems such as Alldata and On Demand software tools desired
      • Excellent customer service and interpersonal skills
      • Must be able to adhere to and follow Company policy, procedures, and applicable laws for compliance
      • Must possess excellent English communication skills with the ability to speak and write
      • Must complete a successful background check and drug test

Total Warranty Services is an
Equal Opportunity Employer


 

Job Title: Claims-Customer Service Representative
Location: Remote

 

Reports To: TWS Claims Manager

Summary:

The Customer Service Representative is responsible for adjudication of tire claims, pre-paid maintenance claims, and provides information to policy holders and dealerships such as explaining contract coverage, claim decisions, payment status, claim processes, and other general inquiries. To perform this job successfully, an individual must be a proactive team player with a focus on excellent customer service and customer satisfaction. The position requires the customer service representative to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented. The requirements below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works remotely.

Essential Duties and responsibilities:

      • Validate repair coverage
      • Adjudicate tire and wheel and PPM claims by phone
      • Question and investigate discrepancies on repairs and related costs
      • Resolve inquiries from contract holders related to claim status or decision
      • Verify tire price and adjudicate according to terms of contract
      • Coordinating reimbursements to customers on PPM, RHT, Towing, Rental, and emergency breakdown benefits.
      • Tracking and processing reimbursements requested and ensuring all documents received meet requirements per the contract.
      • Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization
      • Must be highly organized, detail oriented and always maintain confidentiality
      • Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
      • Adhere to and follow Company policy, procedures, and applicable laws for compliance
      • Ability to effectively present information and respond to questions from contract holders, directors, managers, and external vendors
      • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
      • Special projects as assigned by immediate supervisor
      • Travel is not required for this role

QUALIFICATIONS:

      • High school diploma or GED required
      • 2 years of experience working in a call center environment preferred
      • Typing skills of at least 30 wpm required
      • Knowledge of computer databases required
      • Excellent customer service and interpersonal skills
      • Superior problem-solving ability and ability to work with minimal supervision while exercising sound and independent judgment
      • Must possess excellent English communication skills with the ability to speak and write
      • Must complete a successful background check and drug test