(800) 870-6856 info@totalwarrantyservices.com

Careers

Thank you for your interest in employment opportunities at Total Warranty Services (TWS).

TWS works with and services over 1200 franchised and independent automotive dealerships. We market and sell F&I products while providing the highest level of customer service to dealerships and customers.

TWS offers so much more than just a job. We offer careers and take immense pride in our promote-from-within culture. We are professional, customer-centered, solution-driven, and accountable and we are always looking for talented, driven people to join our team.

TWS is an equal opportunity employer and a drug free workplace.

JOB TITLE: ACCOUNT IMPLEMENTATION PROJECT SPECIALIST
LOCATION: Corporate – West Palm Beach, FL


Reports To: Account Implementation Supervisor


Summary:

The Account Implementation Project Specialist is responsible for partnering with key stakeholder groups to operationalize enterprise-level and intra-departmental change initiatives. This role will execute on the project/product lifecycle from creation of business requirements through implementation. The Account Implementation Project Specialist will operate as an internal consultant on enterprise-level projects/product launches. This position requires the individual to be adept at utilizing a computer database, handling escalated projects simultaneously while offering efficient solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position reports to the Account Implementation Supervisor and is located in downtown West Palm Beach, Florida.

Essential Duties and responsibilities:

  • Lead the development and participate in the day-to-day execution of business requirements and test plans
  • Perform User Acceptance Testing and develop and deliver end-user training, job aids, or other communication
  • Create or amend operating procedures, and develop/maintain process flow diagrams for intra-departmental change initiatives
  • Establish product rates following contract and Company procedures
  • Establish product accounting distribution following Company procedures
  • Manage and update rates in master accounting file
  • Participate in vendor capabilities assessment, selection, and conversion
  • Identify continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and lead the implementation of agreed upon changes
  • Support the operational implementation of new products and enhancements to existing products/channels
  • Develop and produce key management reports to improve efficiencies, minimize risk and maintain compliance
  • Review and store all documentation, correspondence and rate information in a designation location as instructed by company policy
  • Heavily communicating with our vendors and outside parties.
  • Liaison between our clients and vendors.
  • Special projects as assigned by immediate supervisor
  • There is no travel requirement for this role

QUALIFICATIONS:

  • Bachelor’s Degree in business or related field preferred
  • 3 years’ experience working in a project related position preferred
  • Proficient with MS Office applications
  • Intermediate Excel experience required
  • Must type at least 40 wpm
  • Experience with database systems required
  • Demonstrated accounting sense required
  • Must thrive in a fast-paced environment and be able to work independently and as a member of a team
  • Ability to create and develop professional relationships with internal and external customers
  • Excellent customer service and interpersonal skills
  • Excellent English communication skills with the ability to speak and write clearly and informatively and able to read and interpret information
  • Must be organized and detailed to handle and multi-task projects by the required deadlines
  • Ability to use a continuous improvement approach to develop and enhance policies, procedures, and business initiatives
  • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
  • Must be able to work overtime as requested
  • Must successfully complete a background check and drug test

Total Warranty Services is an Equal Opportunity Employer


JOB TITLE: BUSINESS ANALYST
LOCATION: CORPORATE - WEST PALM BEACH, FL


Reports To: TWS Claims Manager


Summary:

The Business Analyst is responsible for utilizing an administrative system that has been designed to administer finance and insurance (F&I) products for the Company. This position requires the individual to learn and thoroughly understand the functionality and how they interact and with various module functions. This role requires the individual to be responsible for transferring large sets of data to the underwriter and reviewing any issues timely by liaising with several teams. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is located in downtown West Palm Beach, Florida.

Essential Duties and responsibilities:

  • Ensure business is transferred over to TWS’ underwriter on daily basis with an increase in the frequency prior to accounting close and month end
  • Reconcile large sets of data between two systems; troubleshoot data rejected through the data transfer
  • Report on the progress of transferring business over to underwriter and analyze trends within the rejected data
  • Ability to identify trends within data sets
  • Liaise with the Implementation team and/or underwriter for any issues that require their input/set-ups
  • Ensure the balancing and reconciling between two systems is up to standards
  • Troubleshoot and assist with dealer support issues/exceptions and assist the accounting team with any business reconciliation and cost discrepancies
  • Assist in system and rate set-ups
  • Review and analyze Florida compliance reports
  • Liase with system administrator for any issues and enhancements needed and completing user acceptance testing for system modifications and enhancements
  • Responsible for communicating system changes to all departments as required and directed by the supervisor
  • Create accurate ad-hoc reporting for management and partners
  • Carryout system testing for dealer/product launches
  • Ability to effectively present information and respond to questions from groups of directors, managers, and external accounting service groups
  • Ability to create and develop professional relationships with internal and external customers
  • Must thrive in a fast-paced environment and be able to work independently and as a member of a team
  • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
  • Special projects as assigned by immediate supervisor
  • There are no travel requirements for this role

QUALIFICATIONS:

  • Bachelor’s degree in business or related field required
  • 3+ years’ experience reconciling large sets of data
  • 3+ years’ experience analyzing system functionality
  • Experience performing user acceptance testing required
  • Proficient with MS Office applications
  • Advanced Excel experience required
  • Must type at least 40 wpm
  • Excellent attention to detail
  • Excellent problem-solving skills
  • Excellent interpersonal skills
  • Excellent English communication skills with the ability to speak and write clearly and informatively and able to read and interpret information
  • Must be flexible to work additional hours if needed
  • Must successfully complete a background check and drug screening

Total Warranty Services is an Equal Opportunity Employer


JOB TITLE: CLAIMS ADJUSTER
LOCATION: REMOTE


Reports To: TWS Claims Manager


Summary:
The Claims Adjuster is responsible for adjudication of mechanical repair claims, tire claims, and pre-paid maintenance claims. The Claims Adjuster reports to the Claims Manager and functions as a customer service representative by explaining contract coverage and claim decisions to contract holders. To perform this job successfully, an individual must be a proactive team player with a focus on excellent customer service and customer satisfaction. The position requires the claims adjusters to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented. The requirements below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works remotely.

Essential Duties and responsibilities:
      • Validates repair coverage
      • Adjudicate automotive repair claims by phone
      • Questions and investigates discrepancies on repairs and related costs
      • Resolve inquiries from contract holders related to claim status or decision
      • Assign independent inspectors to investigate questionable claims
      • Verify repair costs using the Alldata and On Demand software tools
      • Review and analyze inspection reports to identify issues to make recommendations for fair and accurate resolution
      • Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization
      • Must be highly organized, detail oriented and always maintain confidentiality
      • Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
      • Ability to effectively present information and respond to questions from contract holders, directors, managers, and external vendors
      • Exceptional customer service and people skills
      • Superior problem-solving ability and ability to work with minimal supervision while exercising sound and independent judgment
      • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
      • Special projects as assigned by immediate supervisor
      • Travel is not required for this role
QUALIFICATIONS:
      • High school diploma or GED required
      • ASE or manufacturers certifications preferred
      • Prefer 2 years of experience working in the automotive repair industry required
      • Must have working knowledge working on a computer system and type at least 25-30 wpm
      • Experience with database systems such as Alldata and On Demand software tools desired
      • Excellent customer service and interpersonal skills
      • Must be able to adhere to and follow Company policy, procedures, and applicable laws for compliance
      • Must possess excellent English communication skills with the ability to speak and write
      • Must complete a successful background check and drug test
Total Warranty Services is an Equal Opportunity Employer

JOB TITLE: CLAIMS-CUSTOMER SERVICE REPRESENTATIVE
LOCATION: REMOTE


Reports To: TWS Claims Manager


Summary:
The Customer Service Representative is responsible for adjudication of tire claims, pre-paid maintenance claims, and provides information to policy holders and dealerships such as explaining contract coverage, claim decisions, payment status, claim processes, and other general inquiries. To perform this job successfully, an individual must be a proactive team player with a focus on excellent customer service and customer satisfaction. The position requires the customer service representative to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented. The requirements below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works remotely.

Essential Duties and responsibilities:
      • Validate repair coverage
      • Adjudicate tire and wheel and PPM claims by phone
      • Question and investigate discrepancies on repairs and related costs
      • Resolve inquiries from contract holders related to claim status or decision
      • Verify tire price and adjudicate according to terms of contract
      • Coordinating reimbursements to customers on PPM, RHT, Towing, Rental, and emergency breakdown benefits.
      • Tracking and processing reimbursements requested and ensuring all documents received meet requirements per the contract.
      • Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization
      • Must be highly organized, detail oriented and always maintain confidentiality
      • Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
      • Adhere to and follow Company policy, procedures, and applicable laws for compliance
      • Ability to effectively present information and respond to questions from contract holders, directors, managers, and external vendors
      • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
      • Special projects as assigned by immediate supervisor
      • Travel is not required for this role
QUALIFICATIONS:
      • High school diploma or GED required
      • 2 years of experience working in a call center environment preferred
      • Typing skills of at least 30 wpm required
      • Knowledge of computer databases required
      • Excellent customer service and interpersonal skills
      • Superior problem-solving ability and ability to work with minimal supervision while exercising sound and independent judgment
      • Must possess excellent English communication skills with the ability to speak and write
      • Must complete a successful background check and drug test

JOB TITLE: PAYMENT PROCESSOR
LOCATION: Corporate – West Palm Beach, FL


Reports To: TWS Payment Processing Supervisor


Summary:

The Payment Processor reports to the Payment Processing Supervisor and is responsible for the audit and payment of claims authorized by the TWS Claims department. In addition to processing payments, as necessary, the Payment Processor will assist with inbound and outbound phone calls that do not require an adjuster skillset. Processing claim payments require a high level of attention to detail, and good organizational skills to ensure payments are processed correctly and records are stored correctly. The Payment Processor must be a proactive team player with a focus on excellent customer service. The requirements below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is located downtown West Palm Beach, Florida office location.

Essential Duties and responsibilities:

  • Audits invoices received for payment
  • Makes necessary adjustments to the reimbursement
  • Monitors inboxes and queues to ensure payments are handled in a timely manner, with the goal to stay within 2 days of receipt date for all payment requests
  • Forwards payment requests to underwriter as applicable
  • Resolves payment status inquiries from internal and external parties
  • Assists with inbound and outbound phone calls as necessary
  • Effectively collaborate and communicate well with contract holders, vendors, teammates and all employees throughout the organization
  • Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
  • Superior problem-solving ability and ability to work with minimal supervision while exercising sound and independent judgment
  • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
  • Special projects as assigned by immediate supervisor
  • Travel is not required for this role

QUALIFICATIONS:

  • High school diploma or GED required
  • 2+ years experience working in a call center required
  • A/P or basic accounting experience preferred
  • Must have working knowledge working on a computer system and type at least 20 wpm
  • Excellent customer service and interpersonal skills
  • Must be highly organized, detail oriented and maintain confidentiality at all times
  • Must be able to adhere to and follow Company policy, procedures and applicable laws for compliance
  • Must possess excellent English communication skills with the ability to speak and write clearly and informatively and able to read and interpret information
  • Must be flexible and available for overtime hours if necessary
  • Must successfully complete a background check and drug test

Total Warranty Services is an Equal Opportunity Employer


JOB TITLE: REINSURANCE ASSOCIATE 2
LOCATION: West Palm Beach, FL


Reports To: Reinsurance Manager


Summary:

The position is best described as a “floater” and will be responsible for understanding the different positions within the department and assist co-workers with different tasks to ensure deadlines and business needs are being met. This role will also handle analytical projects as requested.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is located in downtown West Palm Beach, Florida. The requirements below are representative of the knowledge, skill, and/or ability required.

Essential Duties and responsibilities:

  • Save monthly bank statements
  • Create, distribute, and track payment requests
  • Communicate with necessary parties to implement changes to existing reinsurance structures
  • Calculate monthly and quarterly surplus distributions
  • Update monthly payment reconciliations
  • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
  • Special projects as assigned by immediate supervisor
  • Ability to deal with ambiguity and competing objectives in a fast-paced environment
  • Creating job aids, testing and verifying calculations configured in the database system
  • Perform routine tasks including data gathering, updating and producing requested reports
  • Identify variances to norms and identify possible next steps
  • Work within specific limits and on assignments of limited complexity
  • Must be organized and detailed to handle and multi-task projects by the required deadlines
  • Maintain documentation on processes and procedures.
  • Ability to create and develop professional relationships with internal and external customers to define key business questions and build data sets for review
  • Completion of documentation required by different vendors
  • Coordination of communication between client and vendors as needed
  • Liaising with all impacted parties to ensure successful set up of accounts.
  • Auditing of statements, projections and other analytical work

QUALIFICATIONS:

  • Bachelors in Business Admin preferred or equivalent experience
  • Basic/intermediate knowledge of Adobe is preferred
  • Proficient with MS Office applications
  • Intermediate Excel knowledge required
  • Excellent English communication skills both written and verbally
  • Proficiency using MS Office products required
  • Must have the ability to affect change in procedures to enhance productivity, streamline tasks and to properly record transactions.
  • Must possess excellent English communication skills with the ability to speak and write clearly and informatively and able to read and interpret information
  • Must be flexible for overtime
  • Must successfully complete a background check and drug test
  • Strong interpersonal skills
  • Problem-solving ability and ability to work with minimal supervision while exercising sound and independent judgment

Total Warranty Services is an Equal Opportunity Employer