Careers

JOB TITLE: CLAIMS ADJUSTER
LOCATION: REMOTE

Reports To: TWS Claims Manager

Summary:

The Claims Adjuster is responsible for adjudication of mechanical repair claims, tire claims, and pre-paid maintenance claims. The Claims Adjuster reports to the Claims Manager and functions as a customer service representative by explaining contract
coverage and claim decisions to contract holders. To perform this job successfully, an individual must be a proactive team player with a focus on excellent customer service and customer satisfaction. The position requires the claims adjusters to
be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented. The requirements below are representative
of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions. This position works remotely.

Essential Duties and responsibilities:

• • • Validates repair coverage
    • Adjudicate automotive repair claims by phone
    • Questions and investigates discrepancies on repairs and related costs
    • Resolve inquiries from contract holders related to claim status or decision
    • Assign independent inspectors to investigate questionable claims
    • Verify repair costs using the Alldata and On Demand software tools
    • Review and analyze inspection reports to identify issues to make recommendations for fair and accurate resolution
    • Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization
    • Must be highly organized, detail oriented and always maintain confidentiality
    • Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
    • Ability to effectively present information and respond to questions from contract holders, directors, managers, and external vendors
    • Exceptional customer service and people skills
    • Superior problem-solving ability and ability to work with minimal supervision while exercising sound and independent judgment
    • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
    • Special projects as assigned by immediate supervisor
    • Travel is not required for this role

QUALIFICATIONS:

• • • High school diploma or GED required
    • ASE or manufacturers certifications preferred
    • Prefer 2 years of experience working in the automotive repair industry required
    • Must have working knowledge working on a computer system and type at least 25-30 wpm
    • Experience with database systems such as Alldata and On Demand software tools desired
    • Excellent customer service and interpersonal skills
    • Must be able to adhere to and follow Company policy, procedures, and applicable laws for compliance
    • Must possess excellent English communication skills with the ability to speak and write
    • Must complete a successful background check and drug test

Total Warranty Services is an Equal Opportunity Employer

JOB TITLE: CLAIMS-CUSTOMER SERVICE REPRESENTATIVE
LOCATION: REMOTE

Reports To: TWS Claims Manager

Summary:

The Customer Service Representative is responsible for adjudication of tire claims, pre-paid maintenance claims, and provides information to policy holders and dealerships such as explaining contract coverage, claim decisions, payment status, claim
processes, and other general inquiries. To perform this job successfully, an individual must be a proactive team player with a focus on excellent customer service and customer satisfaction. The position requires the customer service representative
to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented. The requirements below are representative
of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions. This position works remotely.

Essential Duties and responsibilities:

• • • Validate repair coverage
    • Adjudicate tire and wheel and PPM claims by phone
    • Question and investigate discrepancies on repairs and related costs
    • Resolve inquiries from contract holders related to claim status or decision
    • Verify tire price and adjudicate according to terms of contract
    • Coordinating reimbursements to customers on PPM, RHT, Towing, Rental, and emergency breakdown benefits.
    • Tracking and processing reimbursements requested and ensuring all documents received meet requirements per the contract.
    • Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization
    • Must be highly organized, detail oriented and always maintain confidentiality
    • Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
    • Adhere to and follow Company policy, procedures, and applicable laws for compliance
    • Ability to effectively present information and respond to questions from contract holders, directors, managers, and external vendors
    • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
    • Special projects as assigned by immediate supervisor
    • Travel is not required for this role

QUALIFICATIONS:

• • • High school diploma or GED required
    • 2 years of experience working in a call center environment preferred
    • Typing skills of at least 30 wpm required
    • Knowledge of computer databases required
    • Excellent customer service and interpersonal skills
    • Superior problem-solving ability and ability to work with minimal supervision while exercising sound and independent judgment
    • Must possess excellent English communication skills with the ability to speak and write
    • Must complete a successful background check and drug test

JOB TITLE: Receptionist/Office Assistant
LOCATION: Corporate

Reports To: TWS Director of Operations

Summary:

The TWS Receptionist/Office Assistant is responsible for managing the front desk on a daily basis and to perform a variety of administrative projects, general office support and clerical tasks. This position is the first point of contact for the company and the duties and responsibilities offer administrative support across the organization. The Receptionist/Office Assistant will welcome guests and greet people who visit the business. The role will also coordinate all front-desk activities, including distributing correspondence, mail distribution, requisition of supplies and redirect phone calls to the appropriate party. To be successful in this role the person should have a pleasant personality and be customer service oriented and also deal with emergencies in a timely and effective manner, while streamlining office operations to ensure the front desk is covered and the administrative tasks are handled to the highest quality standards. This position requires excellent interpersonal skills and the ability to work well with all levels of internal management and staff including outside vendors. This role must perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position reports to the Director of Operations and will work in the downtown West Palm Beach, Florida office location.

Essential Duties and responsibilities:

• • • Greet and welcome guests as soon as they arrive at the office
    • Direct visitors to the appropriate person and office
    • Answer, screen and forward incoming phone calls
    • Ensure reception area is tidy and presentable, with all necessary supplies and materials
    • Provide basic and accurate information in-person and via phone/email
    • Receive, sort and distribute daily mail/deliveries (incoming/outgoing)
    • Maintain office security by following safety procedures and controlling access via the reception desk
    • Maintain a log for ordering office supplies and keep inventory of stock
    • Update calendars and schedule meetings and coordinate travel arrangements when necessary
    • Perform other clerical receptionist and administrative duties such as filing, photocopying, transcribing and faxing
    • Contact vendors for equipment service calls
    • Maintain the common areas such as lobby, breakroom, conference rooms and restock and maintain cleanliness in all areas
    • Place catering orders with vendors when necessary for meetings
    • Types and designs general correspondences, memos, charts, tables, graphs, business plans, labels, mailings, etc.
    • Must be able to assist other departments with data entry, typing and other project assignments as directed by managers, etc.
    • Proofreads copy for spelling, grammar and layout, making appropriate changes and responsible for accuracy and clarity of final copy
    • Must be highly organized, detail oriented and maintain confidentiality at all times
    • Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
    • Exceptional customer service and people skills
    • Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
    • Special projects as assigned by immediate supervisor
    • Travel is not required for this role

QUALIFICATIONS:

• • • High school diploma or GED required
    • Prefer 2 years’ experience working in a professional service environment as a receptionist or front office representative
    • Ability to adapt to a constantly changing, fast paced environment
    • Proficient working knowledge of Outlook in addition to Microsoft Office Suite required
    • Ability to type 35 words per minute accurately a must
    • Ability to work with all MS Office software (i.e. Word, Excel, PowerPoint, Outlook, etc.) required
    • Experience working with various data base systems preferred
    • Excellent customer service and people skills
    • Must be able to adhere to and follow Company policy, procedures and applicable laws for compliance
    • Must be able to routinely use standard office equipment such as computers, phones, photocopiers, scanners and fax machines.
    • Must possess excellent English communication skills with the ability to speak and write clearly and informatively and able to read and interpret information
    • Must be available to work additional hours when needed
    • Must clear a background check and drug test for it will be required for this position

Total Warranty Services is an Equal Opportunity Employer